We provide our clients with outstanding preproduction and production support. During the pre-production phase, we install, configure, unit test, integration test, and tune-up the complete customer solution.We conduct a complete tune-up again after the client installs its applications. When the client systems are live, our support services include:

Customer Support

• 24/7/365 on-call support for all system level software on all supported servers
• Technical problem response through the Trouble Ticket request system
• On-going troubleshooting, diagnostics, and issue resolution
• Proactive application of security patches, hot fixes, and service packs required to maintain a stable server and network environments
• On-going maintenance of all network items, including load balancing, traffic direction, bandwidth control, firewalls, routers and switches go top

Monitoring

• Network performance monitoring
• Server availability monitoring
• Traffic monitoring
• Transaction monitoring
• Security monitoring go top

Reporting

• Weekly, monthly, quarterly, and annual performance reports on CPU, disk space, and memory utilization
• Bandwidth utilization reports
• System availability reporting
• Traffic and transaction reporting go top

Backup

• Full, incremental, or differential backup during the off-time hours
• Dedicated tape library used for data backup and recovery
• Off-site storage of the backup tapes go top

System Management

• Management of the license procurement process
• Management of hardware acquisition and financing processes on the client's behalf
• Consulting the client on the issues of the software upgrades, hardware capacity expansions, and performance enhancements go top